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Client Relations Manager

Client Relations Manager

Key Responsibilities

  • Client Onboarding – Manage the onboarding of any new clients including setting up new files, Freedcamp projects, onboarding survey and initial meeting. For large scale clients, continue from onboarding into regular weekly/bi-weekly calls with assigned paid advertising resources.
  • Client opportunity analysis and client invoicing – Look for opportunities to work with key clients in other services to help them achieve their commercial goals and ensure all client invoicing is completed with 100% accuracy.
  • Communication – Respond to clients promptly, take calls and track deliverables and actions within an account. Ensure reporting is setup, executed regularly and meeting client needs.
  • Project Manage Deliverables – Set expectations with assigned accounts and manage agency resources to deliver at the highest possible standard.
  • Administration support – Support the Paid Advertising team with administration support as required. Manage all central file systems ensuring there is a consistent and applied filing system across DIR Incorporated for client accounts. This includes the setup and archiving of client projects across Freedcamp and Dropbox.
  • Quarterly client review meetings – Plan strategic client events such as face-to-face meetings, quarterly reviews, strategic meeting planning (for Head of Paid Ads or CEO).
  • Perform other duties as assigned.

Requirements

Please put ‘CUSTOMER SERVICE IS COOL’ in your cover letter to be considered for this role.

Education

  • Degree qualified in business, marketing or similar.

Experience

  • 2+ years Customer Service experience in a high pressure environment
  • Startup or Agency Experience preferred
  • Digital Advertising experience

Skills

  • Extremely detail orientated and ability to schedule routine tasks and complete autonomously
  • Familiarity with G-suite (including team drives), MS Office, Workable, Budgets, Project Management, Eventbrite.
  • Able to build roadmap plans by customer and project manage deliverables using resources outside of direct control.

Personal Attributes

  • Calm under pressure
  • Naturally curious and able to understand different client needs and industry trends
  • Motivated self starter and learner
  • Able to hustle – can deliver on time and drive projects forward

Benefits

  • A generous PTO policy
  • Health/Dental/Vision benefits
  • Ability to earn bonus based on performance
  • A great working environment
  • Great coffee and office snacks

And of course, from day one you can expect a market competitive salary and flexible working 2-3 days a week!

Rob Rohena
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